Cybercriminals have become increasingly more sophisticated in their phishing and social engineering scams in efforts to capture banking and payment information and redirecting funds into fraudulent accounts. To protect you and your customers the FBI recommends the following precautions:

  • Be wary of unsolicited requests to verify account information. Cyber actors can use email addresses and phone numbers which may then appear to come from a legitimate financial institution or from BGSE. If a call or text is received regarding possible fraud or unauthorized transfers, do not respond directly.
  • If an unsolicited request to verify account information is received, contact the financial institution’s fraud department through verified telephone numbers and email addresses on official bank websites or documentation, not through those provided in texts or emails.
  • Enable Multi Factor Authentication (MFA) for all financial accounts, and do not provide MFA codes or passwords to anyone over the phone.
  • Understand financial institutions will not ask customers to transfer funds between accounts in order to help prevent fraud.
  • Be skeptical of callers that provide personally identifiable information, such as social security numbers and past addresses, as proof of their legitimacy. The proliferation of large-scale data breaches over the last decade has supplied criminals with enormous amounts of personal data, which may be used repeatedly in a variety of scams and frauds.

If you receive an unexpected message from BGSE requesting that you change the bank account information you use when paying BGSE invoices, please follow up with your BGSE representative. Do Not Reply to the message or contact BGSE using any of the contact details in the message. Use the BGSE contact information you have on file or the contact information below.


Contact the finance department

Phone: 304-284-0400 ext. 100